Returns & Exchanges

Due to the perishable nature of our artisanal baked goods, we strive for 100% satisfaction and offer replacements or refunds for items that arrive damaged or incorrect. Please contact our support team within 24 hours of delivery to initiate a claim for your order.

Return Process

• 1.
  Document the Issue

  Take clear photos of the packaging and the specific pastry items that arrived damaged or do not match your order confirmation.

• 2.
  Contact Support

  Email our team at [email protected] with your order number and the attached photos of your delivery.

• 3.
  Quality Review

  Our bakery team will review your request within 1 business day to verify the issue and ensure our quality standards were met.

• 4.
  Resolution

  Once approved, we will immediately process a full refund to your original payment method or ship a fresh replacement at no additional cost.